An End-User License Agreement (EULA) is a legal contract between a software provider and the individual or entity using the software. It outlines the terms and conditions under which the software can be used. Learn how an EULA works, why it's important, what an EULA should include, and what issues might exist that parties to an end-user license agreement should be aware of.
An End-User License Agreement (EULA) is a legal contract between a software provider and the individual or entity using the software. It outlines the terms and conditions under which the software can be used.
EULA stands for End User License Agreement. An end-user license agreement grants a person or organization the right to use a software application. Typically, EULAs set forth other terms and conditions, but their primary purpose is to protect the software developer's intellectual property rights. It's often essential, though, that various other contingencies be addressed to provide further legal protections for the publisher.
EULAs may take different formats, from signed paper contracts to the so-called "clickwrap agreements" or "shrink-wrap licenses" that pop up during a typical software installation process. Most of us are more familiar with the latter format, which is presented as a "take it or leave it" proposition, leaving the user free to accept the agreement (if they want to use the software) or reject it (in which case, they cannot continue the installation).
End-user license agreements provide a simple and efficient means of protecting a software publisher’s intellectual property. It is a legal contract between the software developer or vendor and the user who purchases or downloads the software. This agreement outlines the terms and conditions under which the software can be used.
Many EULAs specify how a software application can be used. For example, some applications may be licensed for non-commercial use at no cost. In contrast, commercial businesses must pay a licensing fee based on the number of users, the volume of records processed, or even the size of the business. Most EULAs contain provisions that prohibit end users from distributing the software in ways that might be detrimental to the developer. Some even include provisions prohibiting end users from openly criticizing the software or the company that produced it.
What provisions should an EULA include, and what potential problems should parties to an end-user license agreement consider?
Anyone who has installed computer software added an app to their mobile phone, or subscribed to an online software service will be familiar with an end-user license agreement or EULA. EULAs help to protect the intellectual property rights of software developers. Still, they often contain many other provisions to strengthen the publisher’s legal position and discourage licensees from taking action against them.
Most EULAs include some basic provisions such as a description of the software application, clarification of ownership (including any content created by the end-user), a disclaimer of warranty and limitations on liability, the method by which any updates to the application will be delivered, support and maintenance fees, and policies regarding cancellations and refunds.
Here are some of the clauses that software owners should consider including in their end-user license agreements.
This clause addresses the primary purpose of the EULA, granting the user the right to use the application.
Software publishers should always include a statement in their EULAs asserting copyright ownership and making it clear that users who violate the copyright may be held liable.
Many software developers include provisions prohibiting the user from making copies or distributing the software to anyone other than the licensee. Many EULAs explicitly prohibit reverse-engineering the software. Some companies have even added clauses restricting users’ right to publish benchmark tests or critical reviews.
Software is complex and is typically dependent on other software, such as operating systems or databases. As such, it’s strongly advisable to disclaim any warranty, such that the developer cannot be held responsible for making changes if the user has problems with the application.
This clause stipulates that the software company is not responsible for any damages resulting from using the software.
If the user is subject to other agreements, such as the company’s privacy policy or general terms & conditions, it’s a good idea to reference those within the EULA. For online or click-through EULAs, providing direct hyperlinks to those other agreements may be helpful, making them easier to access.
The agreement often specifies which jurisdiction’s laws will govern the EULA.
Conditions under which the EULA can be terminated are outlined here such as software developers may wish to terminate the license grant if the user violates the terms of use.
The top reasons to use an EULA are legal protection against piracy, limitation of liability, protection of intellectual property rights, and control over how the technology is used. EULAs emerged as a widespread phenomenon with the advent of personal computers in the 1980s and 90s. Several characteristics of computer software made it especially well-suited to this approach, and those factors remain important today.
First, the software is easily copied and distributed. Although technology companies have developed sophisticated anti-piracy methods, there remains a legitimate concern that users may use the software in ways that go against the developer's interests.
Second, the software is complex and highly interdependent with other systems. Disclaimer of warranty and limitation of liability is therefore critically important in protecting software publishers from responsibility for conditions that may be outside of their control.
EULAs protect the intellectual property rights of the software developers. They ensure that the software is used in a manner consistent with the developer's intentions.
In the case of content-oriented applications such as mobile video-sharing platforms or social media, software developers also wish to maintain some control over how their technology is used. EULAs provide a means of restricting activity and content that could otherwise paint the software developer in a negative light.
End User License Agreements (EULAs) can be referred to by various other names, depending on the context, type of software or product, or the specific terminology preferred by the provider. Some agreements are broader or narrower in scope. Others differ by the method of signing. Here are some of the other names for an EULA you may encounter:
This is a broad term used to describe any agreement that grants a user the right to use software under specific conditions.
This term emphasizes the relationship between the user and the software provider, highlighting the user's rights and obligations.
A license agreement is a more general term that can apply to any type of license, not just software. It outlines the terms under which the license is granted.
Commonly used for online services and applications, these terms define how users can utilize the service and the rules they must follow.
A generic term used across various industries, including software, to define the rules and guidelines for using a product or service.
This term specifically highlights the conditions under which software can be used.
This agreement is used for software that is accessed via a subscription model, outlining the terms of use for the subscription period.
An agreement where the user must actively agree to the terms, usually by clicking a button or checking a box, before using the software.
A traditional term used for software that comes in a physical package. The act of opening the package indicates agreement to the license terms.
This agreement is sometimes used in the context of software that requires a product key for activation, with the agreement terms associated with the use of that key.
Some of these terms can be used interchangeably, though they might carry slightly different meaning depending on the specific nature of the software and the provider's preferences. Understanding these alternative names can help users recognize the importance and implications of such agreements. Consult with your in-house legal team if you are unsure of the type and terms of the agreement you have.
Unfortunately, there is still some debate as to whether EULAs are enforceable. Several courts have upheld their validity, – including the landmark ProCD, Inc. v. Zeidenberg case of 1996, in which the US 7th Circuit Court of Appeals determined that a click-through license was enforceable. However, others have argued that although click-through EULAs help protect the intellectual property rights of software developers, many provisions may not be legally binding. Restrictions on copying software, for example, may conflict with US law (US 17 USC 117) granting users the right to duplicate software for backup purposes.
Given the wide range of provisions in software license agreements, it’s no surprise that court challenges have continued over the years, and EULAs continue to evolve as case law establishes new precedents.
Software technology continues to evolve as publishers have shifted from so-called perpetual licenses to software-as-a-service (SaaS) business models. New pricing paradigms have emerged, providing flexibility in how technology services are purchased and used.
The specific terms in a EULA may vary greatly, depending on how an application, website, or mobile app is used. Some may place strict limitations on content, for example. Others may apply volume restrictions, limiting users to a specific number of records or transactions unless they pay additional fees to move to a higher usage tier.
Given the complexity of the technology industry and the evolving body of case law surrounding software licensing, it’s highly recommended that software vendors retain qualified legal counsel to help them craft a EULA that protects their intellectual property and guards against any other contingencies.
Growing businesses must grapple with a myriad of different agreements and contracts. As a result, EULAs have a unique place in that domain. As such, it’s essential that software developers understand the key elements of a EULA, craft suitable end-user license agreements for their organization, and keep track of the people and organizations with whom such agreements are in effect.
Icertis Contract Intelligence helps companies manage contracts and agreements, enhancing business value, monitoring compliance, and increasing efficiency. To learn more about how a contract management solution can intelligently suggest EULA clauses and help you manage them, schedule a no-obligations demo with Icertis today.
